Troubleshooting

Info

This is a troubleshooting guide targeting business end users.

Use the following troubleshooting steps and solutions to help resolve commonly experienced issues.

Kernal updates were not applied.

Potential Issue

This system could not apply the kernal updates because the workstation was in use.

Potential Solution

Restart the workstation.

'User not logged in' error message is displayed.

Potential Issue

The user is not logged in or has been logged out due to inactivity.

Potential Solution

Log into the account.

'Permission Denied' message is displayed.

Potential Issue

The user does not have the proper role assigned to perform the attempted task.

Potential Solution

Contact the system administrator to request the proper role(s).